WHY CHOOSE US
Concentrate on what is important.
Focus your resources on building and running your business.
Leave the management of technology to us.
We have been around since 1987 and in this time, have built ourselves to be a respected leader in the provision of technology services to Small Businesses. Our proudest accomplishment is the vast number of long term clients whom have been with us for more than a decade, putting their trust in us, our employees and most importantly, the technology service and advise that we provide.
In many situations, the biggest challenge is getting the correct staff, with the necessary skill-sets to support the environment assigned. The last you would want is a situation where the support crew is on-site, fiddling through manuals and documentations, trying to ascertain what has gone wrong. We train our professionals vigorously and they are cross-trained in a variety of Small Business environments to ensure utmost competence. Unlike others, we concentrate and build on what we do best, servicing Small Business clients like you.
Low Staff Turnover
Like you, we believe that its counter-productive to keep changing service providers and technical staff. We understand that the technology line has probably one of the highest turnover rates but you will be pleased to know that we strive to balance and excel in both client and employee satisfaction. The newest member of our service consultant team has been an employee of Masterfox for the last 8 years. A low turnover of employees and a low turnover of clients is combination that we actively pursue.
Returns From Your Investment
With the purchase of technology assets, you have made a valuable investment to your business. Like any asset, these purchases will incur an annual depreciation. This annual depreciation can only be justified if the investment actually serves the purpose it was initially purchased for, without glitches, without downtime and without the constant need for corrective troubleshooting. Minimize these disruptions and maintain a high level of productivity with our Managed IT service – a suite of support services that is aligned towards your business’s unique and ever-changing IT business needs.
We Understand Small Businesses
We recognize and understand that no two businesses are alike. We offer you a Managed IT service that is tailored around your organization’s requirements. We cover the entire arena of proactive maintenance, preventive maintenance, scheduled maintenance, unforeseen technical support, right through consultations and implementations. With over 27 years of experience in the field of providing critical technology and implementation, you can be sure that your technology assets are good hands.
Our Managed IT service includes the following which is essential to our client’s success.
- Proactive problem avoidance
- Remote service monitoring
- Single point of contact
- Subject matter experts
- Priority response
- Priority access to equipment, tools and facilities
- Designated professional consultant
Speed Of Response
We document our speed of response in writing, within 4 hours for critical faults and next business day for non-critical faults. This is our way of ensuring that our clients are never left in a situation where this no response to their call for service. In reality, a large majority of all calls for service are attended within the hour. We are proud to inform that no client has even taken us to task because of missing our response time agreements. We strive to always better our response time and to keep your down-time to a minimum.
Proactive Problem Avoidance
Prevention is better than cure. Frequent downtime and malfunctions in your environment can be costly and time-consuming to rectify. With our Managed IT service, we bring to you a suite of support services that protects your investment and minimize disruptions even before it occurs.
Proactive and Preventive Maintenance
A regime of tests and checks help reduce unplanned downtime and optimizes stability. Proactive identification and resolution of potential issues and threats. Proactive upgrade and patch management.
Robustness is only one part of the jig-saw. The ability to react quickly in times of adversity and attacks is also a required attribute. As part of Managed IT service suite, remote assist facilities allow us to provide your infrastructure with the ability to react fast to an on-going threat, reacting before issue resolution is required.
Technology Review and Advisory
To support your ever-changing business needs, our subject matter experts will be on-hand to give you timely remote/on-site consultations on installation, configuration, upgrades and overall infrastructure management.
Complete Managed IT Coverage
We provide a solution of preventing unnecessary and unforeseen downtime together with the provision of consultation, advice, priority response, priority rectification and resolution. In addition to this, we do only want to be there to fix your problems and outages, we want you to know that we will be there for all the other nitty-gritty stuff as well. We aspire to handle all your IT needs.
- We manage … user accounts
- We manage … user permissions
- We manage … disk usage limits
- We manage … email usage
- We manage … vpn access
- We manage … internet access
- We manage … log files
- We manage … router configurations
- We manage … firewall configurations
- We manage … wireless router configurations
- We manage … operating systems
- We manage … office applications
- We manage … printers access
- We manage … 3rd party vendors
- We manage … a whole lot more