MANAGED SMALL BUSINESS IT

Are you a small business owner whom is tired of constantly
looking around for a IT Support and IT Services Company
that actually understands you and your business needs?

You can be in situation where
your time, efforts and frustrations can be better channeled.
All you have to do is make the choice.

We specialize in managing the technology assets of our clients, ranging from 10 to 100 workstations. That’s what we call our sweet-spot. Why? As a company, as a team, we understand our strengthens and our weakness. We don’t chew off what we can’t handle. We want to provide our clients with the best IT care they can get and to do so means keeping a tight hold on what we focus on and what we manage. No other leading IT services provider will actively turn down opportunities to upscale their operations, but we do. We owe it to our clients, some of whom have been with us for more than 15 years, to keep focus on what we do best and what is best for them. We manage the technology of all our small business clients like they are our own, our very own.

We guarantee our work so that you can eliminate fear, anxiety and uncertainty when you switch to us. We know it is a daunting task not only for the you, the decision maker, but for your business and all your staff as well. Switching and changing a IT Support and IT Services provider is not easy task. We know and we feel the anxiety and uncertainly that you might have, of not knowing if you have made the right choice. We want to help in re-assuring and other than providing you with a services contract, detailing what we do and what is covered, we level it up with a guarantee, a simple but important guarantee that our work will be up to your satisfaction.

We place client satisfaction high on our priority. For us, managing the technology, configuration, setting-up and rectification is the basics of our client-service-provider relationship. These basics are covered covered by our services contract and our guarantee that we will do it well. Outside this, we want to impress on you how each of us place client satisfaction high on our priority. We want you to be impressed, surprised and well-taken care of.

We have over 20 years of experience in managing small business technology and it gives great confidence that we can do the same for you and your business as what we have been doing for our clients.

 

Overview

24×7 monitoring of managed equipment
Unlimited case and incidence reporting
Unlimited telephone, email, remote and on-site support
Dedicated, assigned Service Consultant
Dedicated, assigned Technology Coordinator
Active Preventive Maintenance
Performance Report and Review once every quarter

General Client Services Management

Annual Technology Review
Best Practices Review
Disaster Recovery Review
Technology Review
Client Documentation (Server)
Client Documentation (Network)
Client Documentation (Workstation)
Server Inventory
Network Inventory
Workstation Inventory
Temp/Loaner Equipment Setup and Configuration
Purchasing Assistance (Recommendation and Advice)
Project Planning
Hardware Asset Management
Software Asset Management
Hardware Fault Identification
Hardware Fault Rectification
Hardware Asset Management
Smart Phone Management (iPhone, Android, Blackberry)
Updates / Upgrades / Add-Ons / Patches

3rd Party & External Vendor Management

Internet Service Provider Support
Internet Service Provider Liaison and Management
Third Party Hardware Installation Support
Third Party Hardware Vendor Liaison
Third Party Hardware Warranty Liaison

Server Management

Backup Management, Monitoring and Support
DHCP Management, Monitoring and Support
Disk Space Management and Monitoring
File Sharing Permission Management and Support
Print Queue Management and Support
Security Management and Support
Service Availability Management and Monitoring
UPS Management, Monitoring and Support
User Account Management and Support
Operating System Management and Support
Operating System Advanced Optimization
Operating System Memory Optimization
Operating System Patch Management
Event Log Management and Monitoring
Log File Management and Monitoring
Database Server Management, Monitoring and Support
Email Server Management, Monitoring and Support
Proxy Server Management, Monitoring and Support
Web Server Management, Monitoring and Support
Accounting Server Management, Monitoring and Support
ERP Server Management, Monitoring and Support

Network Management

Internet Connectivity Management and Support
Network Connectivity Management and Support
Network Printer Management and Support
Wireless Connectivity Management and Support
Router Advanced Optimization
Router Management and Support
Router Memory Optimization
Router Patch Management
Firewall Advanced Optimization
Firewall Management and Support
Firewall Memory Optimization
Firewall Patch Management
VPN Management and Support

Workstation Management

Anti-Spy-ware Application Management and Support
Anti-Virus Application Management and Support
Email Access Management and Support
Desktop Printing Management and Support
Operating System Advanced Optimization
Operating System Management and Support
Desktop Application Management and Support
Desktop Management and Support
Microsoft ® Office Application Management and Support
Operating System Memory Optimization
Operating System Patch Management
Desktop Advanced Optimization
Desktop Application Patch Management
Desktop Memory Optimization
Microsoft ® Office Application Patch Management
Existing User Profile Management and Support
New User Profile Management and Support

Give us an opportunity to fulfill our guarantees, show you how our team works and why so many Small Businesses depend on us:

Contact us via the following web form or give us a call at +65 6748 8776.

We look forward to starting a relationship with you.

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