... a hybrid IT management model that combines the resources and expertise of us, a managed service provider (MSP) with your in-house IT team
We've been in IT Management since 1987, leave your technology in our able hands.
Let us manage your Small Business IT today!
WHO WE ARE
As a leading IT Service Provider in Singapore, we focus our efforts on providing the best IT care for Small Businesses.
We are an IT Support, IT Services and Managed IT service provider, specializing in serving SMEs and Small Businesses.
Over the years, we have come across many businesses whose IT support practices are still very reactive in nature.
When IT fails, they call for a fix. That’s what we term “break-and-fix”.
While there is nothing wrong with fixing something that is broken, business owners nowadays simply cannot wait for technology to break down.
They cannot wait for the fix.
Downtime means lost opportunities.
IT care needs to be proactive and that’s where we come in.
PROACTIVE PREVENTION + REACTIVE SUPPORT = MANAGED IT SERVICES PROGRAM
HOW WE DIFFER
Having been in business since 1987, we could probably provide you with a list of IT Service Providers in Singapore and a checklist as to how we might be the IT Service Provider for you and your business. But, we think we all know the truth.
It’s difficult to distinguish one from the other.
How do you evaluate a service provider? How do you know who to trust? How do you compare one offer to another?
The fact is, you don’t. It’s a leap of faith.
A leap of faith to establish a rapport and to establish a business relationship.
We are here not just to provide a service, not just to ensure that your technology works as it should but also to build a relationship that is grounded in sound principles. That’s our difference.
We care about your business as much you do.
We want what’s best for your business.
We are here to help with our expertise and we want you to succeed!
The following are clients whom we are proud to call our own. Each is a representation of a business relationship. A relationship that has been nurtured and been build upon. We are in the business of providing a service. But we are also here to build a lasting business relationship.
OUR TECHNOLOGY PARTNERS
As much as we value our clients, we do the same with our technology partners. The following are technologies that we manage with a significant amount of comfort and expertise. Our clients trust us with technology. Maybe you should too?
You call us once to report a problem, our engineer gets to work and it costs us engineering-hours.
You call us twice, our engineer gets to work and it costs us engineering-hours.
You call us thrice, four times, five times …
The more you call, the more work we have to do and the more engineering-hours we have to spend.
So, if we can solve all your problems BEFORE you call us, then we get fewer calls and less work!
Which means, we need to prevent you from calling us.
How do we prevent you from calling us?
We just need to make sure that your server, your computers, your internet, your email are all working as they should.
If we do all that, you don’t have a reason to call us anymore!
And what if we don’t?
Sigh, then we get more work and my engineers have to pour in more hours to get things fixed.
Doesn’t make business sense for us.
So the key is making sure and doing everything we can, to ensure that your server, your computers, your internet, your email are all working fine and working as they should.
Less downtime = Less work for us = Improved Business For You!
How our team works and why so many Small Businesses depend on us
Monitoring and Management
We monitor and we manage. Monitoring and Management forms a large part of the preventive activities that we do to prevent failures and downtime.
While our IT service philosophy is to be proactive, but in times that you require our assistance, we provide unlimited telephone, email, remote and on-site support. We have you covered always.
Flat Fee Billing
A flat monthly fee allows for a predictable IT budget and no surprise billings. Pro-Active and Re-Active, covered.
Size Does Not Matter
No matter the size of your business, we will be on-hand to support your technology needs, We can be your only IT resource or we can work hand-in-hand with to complement your existing IT team. We are ready to help, ready to protect, ready to serve.
Single Point of Contact
We will be your single point of contact for all your business technology needs. Support? Advice? Latest trends? We will be a phone call away. Consider us as an extension of your business or an existing of your existing in-house IT resource.
What you get under our Managed IT Services Program (Highlights)
Pro-Active Preventive Measures
- 24×7 Remote Monitoring
- OS Security Patch Management
- AV Updates & Patch Management
- Hardware Health Status Checks
- Monthly Reports
Unlimited Re-Active Support
- Unlimited Phone Support
- Unlimited Remote Support
- Unlimited On-Site Support
- Enhanced Response Time for Critical Faults
- Guaranteed SLA